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Follow the instructions below to create a Work Product. I have uploaded the casestudy and instructions on how the letter should be completed.
Case Study 7, Solving Team Challenges at DocSystems Billing Inc, pg. 284
1. What problems exist in this organization?
2. How are team roles impacting this organization?
3. What is the presenting problem(s)?
4. What is the possible root cause(s)?
There is a new organizational structure. The 40 people on-site call center survived a massive downsizing, a restructuring of the teams and new leadership. Was any effort applied to transition for these 40 employees?
Jim has an idea for a fix, but the team members are not willing to support his idea or offer a better one (Scene 4: The Design Session). Think about ways (thru team interventions) the team members can become more involved in becoming self-organized to do the work. Which of the team interventions can get the whole team involved in deciding how the work can be done effectively and equitably.
There can overlap in team interventions that involve team members is self-organizing work tasks and in those that reduce inter-team conflict.
A business correspondence to Jim, Senior Director Customer Service at DocSystems that:
1. Summarizes the situation as you see it.
2. Makes a tentative recommendation to the client about what can be done to:
a. Integrate the new team members.
b. Involve the team members in self-organizing to accomplish the work tasks.
c. Reduce inter-team conflict.
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