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please avoid plagiarism
Please read the case inside the assignment file.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Assignment Purposes/Learning Outcomes:
After completion of Assignment-1 students will able to understand the
LO 1.1: State the concept of management functions, roles, skills of a manager and the different theories of management.
LO 2.2: Employ knowledge and techniques of strategic planning, problem solving, decision making and change management.
Part 1- Problem Solving Perspective
1. What is the underlying problem in this case from Edward Lampert’s perspective? (1.5 marks)
2. What are the key causes of Sears’ decline? (1.5 marks)
Part 2- Application of Chapter Contents
3. What does the Human Relations Movement suggest went wrong at Sears? (4 marks)
4. Use the four parts of a system to diagnose the company’s decline. Provide support for your conclusions. (4 marks)
5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks)
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