# Learning Outcomes: Define different perspectives and concepts of problem solving

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Learning Outcomes:
Define different perspectives and concepts of problem solving in diverse contexts and business situations. (C.L.O :1.2)
Demonstrate effective leadership skills and teamwork capacity for efficient decision making with the problem owners and other stakeholders as either a team member or a team leader. (C.L.O :3.1)
Analyze ethical issues and dilemmas that businesses often face and employ ethical standards in all manners and circumstances. (C.L.O :3.2)
Assignment Instructions for Part-I:
On first page of SDL, choose “English Databases”
From the list find and click on EBSCO database.
In the search bar of EBSCO find the following article:
Date of Publication: March,2021
Assignment Question(s):(Marks 15)
1.Identify the main problem and subproblems of the case? [Mark 1]
2.Identify the causes of problem based on the following techniques? [Marks 3]
a.Cause of the problem- 5 Why Technique
a.Why-1
b.Why-2
c.Why-3
d.Why-4
e.Why-5
b.Develop a Cause-and-Effect Diagram
3.What information should you gather, that would be helpful to know before making decision? [Mark 1]
4.Develop a mind map for decision making, [2 Marks]
5.Write all the alternative choices of your decision. As HR Manager, what will be your decision to resolve this issue and why? [Mark 2]
Weighing the alternatives [Marks 2]
Write the conclusion and overall assessment. [Marks 2]
When weighing the various alternatives, how well each alternative fulfills the variables to consider can be expressed as scores. A different rating scale will be used to assess each alternative:
+2 very suitable
+1 quite suitable
0 neither suitable nor unsuitable
-1 not quite suitable
-2 not suitable at all
Note: Positive numbers (+2 or +1) indicate that the alternative is able to fulfill the variables, whereas negative numbers (-2 or -1) denote the opposite.
8.HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What could be possible ethical issues in the above case? [Marks 2]

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