COVID-19 emerged without previous notice. This external factor impacted all orga
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COVID-19 emerged without previous notice. This external factor impacted all organizations around the globe. External factors are unpredictable, and it is important for managers to be ready to act when these types of events impact operations.
Select a multinational organization in the Kingdom of Saudi Arabia and evaluate how they managed the challenges of COVID-19 in relation to the aspects below, to keep operations running successfully. Then, explain whether all industries acted in the same way to these areas of operations. Why or why not?
Customer satisfaction
Forecasting
Capacity planning
Location
Inventory management
Store layout
Scheduling
Embed course material concepts, principles, and theories, which require supporting citations along with at least two scholarly, peer-reviewed references in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.
You are required to make your initial post (create a thread) in order to view others posts or making comments. You are required to reply to at least two peer discussion question post answers to the weekly discussion question. These peer replies need to be substantial and constructive in nature. They should add to the content of the post and evaluate/analyze that answer. Normal course dialogue does not fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required.
Module Overview
In this module, you will be introduced to operations management and productivity. You will learn how important operations functions are to any organization, whether they are providing a product or service and whether they are a small business or international organization with global reach. Important concepts related to providing value to the customers or clients will help clarify how organizations compete. You will identify productivity measures and apply the analytical tools that you learned in the first module to a series of problems associated with productivity challenges. One tool you will review is the balanced scorecard.
Learning Outcomes
Evaluate the importance of the operations function relative to the goals of a business organization.
Analyze the impact and value of competition on operations in a global business environment.
Analyze the challenges associated with productivity and operations management goals of a business organization.
Formulate solutions to challenges associated with productivity and operations management goals of a business organization.
Readings
Required:
Chapters 1 and 2 in Operations Management
Chapters 1 & 2 PowerPoint slides Chapters 1 & 2 PowerPoint Slides – Alternative Formats – Operations Management
Recommended:
Bhamra, R. Hicks, C. Small, A., Garcia-Villareal, E. (2022). Value, product delivery strategies and operational performance in the medical technology industry. International Journal of Production Economics, 245(2022), 1-21.
