Week 2: Interactive Learning Activity 2.1 Learning Outcomes: Describe the inter
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Week 2: Interactive Learning Activity
2.1 Learning Outcomes:
Describe the interpersonal communication process and barriers to effective communication.
Explain how emotional hijacking can hinder effective interpersonal communication.
Explain how self-awareness impacts the communication process.
Describe how self-management impacts the communication process.
Explain and evaluate the process of active listening.
Describe and demonstrate effective questions for enhancing listening and learning.
Explain strategies to sight-read the nonverbal communication of others.
Identify common communication preferences based on motivational values.
Explain how extroversion-introversion impacts interpersonal communication.
Explain the role of civility in effective interpersonal communication and the common types of incivility in the workplace
2.2 Action Required:
Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
Watch the short video at the following link
Incivility – Disrespect at work place. – YouTube
2.3 Test your Knowledge (Question):
In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on a recent time your lack of (self-awareness or self-management) led you to make a poor decision. Describe what happened.
After watching the video, summarize some forms of workplace incivility.
2.4 Instructions
Answer both questions in the test your knowledge section.
Post your answer in the discussion board using the discussion link below (Week2:Interactive learning Discussion)
